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• If you can, make a copy of all of your
important information on the computer (like
financial information).
• Write down and keep the serial numbers
of all the parts (hard drive, modem, CD-ROM,
etc.). You can use this list to compare with
any parts that were replaced.
• Put labels on the computer with your
name and phone number. Your address is not usually
necessary. Put at least 2 labels on the box
- one on the cover and one on the connector
panel (on the back or bottom).
• Take in only the parts the repair shop
specifies. They may not need the power cables,
or the keyboard or mouse. If they don't tell
you, ask.
• Be prepared for bad news. The older
your computer, the more likely that parts are
no longer available. Depending on the
problem it may be costly to repair your computer.
It is usually best to determine before you take
your computer in, what you are willing to pay
to fix it. It may be cheaper to buy a new one.
• Don't tell the shop to just
fix it. You should authorize only a specific
repair or diagnosis. The shop should contact
you if they need to do anything more or if the
repair isn't the right one.
• Make sure you read the fine print before
signing anything. You could get hit with unexpected
results and costs if you don't.
•When you pick up the repaired computer,
make sure you get a receipt or invoice, preferably
itemized. If it isn't itemized, ask for a list
of what was repaired. Ask for the parts that
were replaced.
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